Support Center

The Collective Support Center

We're here to help you find your way through the hive.

Welcome

The Divine Feminine Collective is a community built around connection, support, shared resources, and helping mothers and caregivers find their village. We're glad you're here.

Use this page whenever you need help with the app, your account, community features, or reporting an issue. You'll find answers to common questions below, plus ways to reach us if you need a human hand.

Frequently Asked Questions

Tap Sign In on the welcome screen, then choose Create account. Enter your email and a password, and we'll send you a one-time verification code to confirm it's really you. Once verified, you'll be guided through a quick onboarding to personalize your hive.

Open My Hive from the bottom navigation, then tap your profile picture or name. You can update your display name, bio, location, and photo there. Changes save automatically when you tap Done.

Visit Support Circles from the home screen. Browse groups by category—emotional wellbeing, parenting, healing, and more—and tap Join on any open circle. Private groups may ask a few questions before welcoming you in.

In Support Circles, tap Request a Group. Tell us the topic, who it's for, and whether you'd like to facilitate. Once enough members show interest, we'll help you launch your circle.

Head to The Hive (Community) and tap the compose button at the bottom. Share a tip, a win, a question, or a story. Your post appears in the community feed where other members can respond with support.

The Quiet Hive is a gentle, anonymous space for when you need to let something out without your name attached. Open it from the Honeycomb area and tap Vent. What you share stays anonymous—only supportive reactions are visible.

Hive Exchange is a barter marketplace—no money involved. List an item or service you're offering, then browse what others have. When you find something you want, send a request and suggest what you'll trade. Arrange a safe meetup, then mark the exchange complete to build trust in the hive.

Open the Hive Directory and enter your ZIP code. You'll see nearby community resources—food assistance, healthcare, childcare, housing, and mental health support—plus mom-owned businesses you can support. Save any resource to find it again later in My Hive.

Tap the three dots on any post or comment and choose Report. Pick the reason that fits, add a note if you'd like, and submit. Our team reviews every report. For urgent safety concerns, use the Report a User button on this page to reach us directly.

Visit the member's profile, tap the menu, and select Block. They won't be able to message you, see your posts, or interact with your content. You can manage your blocked list anytime in My Hive under Settings.

Go to My Hive, then Settings, and tap Delete Account. You'll be asked to confirm—this permanently removes your profile, posts, listings, and exchanges. If you're having trouble accessing your account to do this, use the Delete Account link on this page and we'll help.

Tell us right away using the Contact Support button on this page. Describe what happened, what device you're using, and any error message you saw. The more detail you share, the faster we can fix it for you and the rest of the hive.

Account & Technical Help

Experiencing any of the issues below? Contact our support team and we'll help you get back on track.

  • Login or account problems
  • Password or verification issues
  • App crashes or errors
  • Missing content
  • Problems posting or commenting
  • Problems with groups or other app features

Community Safety & Reporting

If you encounter any of the following, please let us know so we can keep the hive safe for everyone:

  • Harassment or bullying
  • Inappropriate content
  • Spam or scams
  • Threats or unsafe behavior
  • Anything that violates our community guidelines

Feedback & Suggestions

Help us grow The Collective. Share a suggestion, request a feature, or tell us what's working. Every voice shapes the hive.

Need additional help?

We're here for you.

support@thecollectiveapp.org

Important Links